Refund Policy

1. Our 30-Day Money-Back Guarantee

Secure Hub Safety offers a 30-day money-back guarantee on all new subscriptions. If you are not completely satisfied with our service for any reason within the first 30 days of your initial subscription, you may request a full refund of your first month's payment.

This guarantee applies to all subscription tiers: Basic, Professional, and Premium.

2. How to Request a Refund

To request a refund within the 30-day window, please contact us using one of the following methods:

• Phone (Fastest): Call +1 (877) 884-0524 — available 24/7
• Email: refunds@securehubsafety.online
• Online: Submit a request through our Contact Us page

Please have your account information ready when contacting us. Our support team will verify your account and process your refund request promptly.

3. Refund Processing Time

Once your refund request is approved:

• Refunds are processed within 1–2 business days of approval
• Depending on your bank or card issuer, the refund may take 5–7 business days to appear on your statement
• We will send you a confirmation email once the refund has been initiated

4. Refund Eligibility Conditions

To be eligible for a refund:

• Your refund request must be submitted within 30 calendar days of your initial subscription date
• The refund applies to the first billing charge only
• Your account must be in good standing (no violations of our Terms of Service)

Refund requests submitted after the 30-day window will not be eligible for a full refund. However, you may cancel your subscription at any time and will retain access through the end of your current billing period.

5. Cancellation vs. Refund

Cancellation

You can cancel your subscription at any time. Cancellation stops future billing but does not automatically generate a refund. You will continue to have access to the service until the end of your current billing period.

Refund

A refund request must be explicitly made within the 30-day window. Cancellation alone does not trigger a refund.

6. Non-Refundable Situations

The following are not eligible for refunds:

• Renewal charges after the initial 30-day period
• Charges older than 30 days from the date of the first charge
• Accounts terminated for violation of our Terms of Service
• Add-on services or one-time charges (if applicable)

7. Subscription Upgrades and Downgrades

If you upgrade your subscription plan, you will be billed the difference on a prorated basis. If you downgrade, your plan will change at the start of the next billing cycle with no partial refunds for the remainder of the current period.

8. Special Circumstances

We understand that situations arise. If you experience billing errors, technical issues on our end, or other extraordinary circumstances outside the 30-day window, please contact our support team at +1 (877) 884-0524. We will review each situation on a case-by-case basis and work to find a fair resolution.

9. Contact Us About Refunds

Our customer satisfaction team is available 24/7 to assist with any refund-related questions:

• Phone: +1 (877) 884-0524 (24/7)
• Email: refunds@securehubsafety.online
• Address: 310 3rd Ave, New York, NY 10010, USA